Privacy Policy

Introduction

This Privacy Policy describes how ember-puffin collects, uses, and protects your personal information when you access our website or use our culinary services. We are committed to ensuring your privacy is protected in accordance with applicable Australian privacy laws and regulations.

Information We Collect

We collect the following types of information:

Personal Information

• Name and contact details (email address, physical address)
• Service preferences and dietary requirements
• Communication history and correspondence
• Payment information processed through secure third-party providers

Technical Information

• IP address and browser type
• Device information and operating system
• Website usage data and navigation patterns
• Cookie data as detailed in our Cookies Policy

How We Use Your Information

Your personal information is used for the following purposes:

• Providing and delivering the culinary services you request
• Communicating with you about bookings, schedules, and service details
• Processing payments and maintaining transaction records
• Improving our services based on feedback and usage patterns
• Sending relevant updates about our services (with your consent)
• Complying with legal obligations and resolving disputes

Legal Basis for Processing

We process your personal information based on:

• Contract Performance: To fulfill our service agreements with you
• Legitimate Interests: To improve our services and communicate effectively
• Legal Compliance: To meet regulatory and tax obligations
• Consent: Where you have provided explicit permission for specific uses

Information Sharing and Disclosure

We do not sell or rent your personal information. We may share information with:

• Service Providers: Third parties who assist with payment processing, email delivery, or website hosting
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In the event of a merger, sale, or transfer of business assets

All third-party providers are contractually obligated to protect your information and use it only for specified purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Typical retention periods include:

• Service-related information: Duration of service relationship plus seven years for tax purposes
• Marketing communications: Until you withdraw consent or request deletion
• Technical data: Typically retained for 24 months unless otherwise required

Your Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal obligations)
• Objection: Object to certain types of processing
• Portability: Receive your information in a structured, commonly used format
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze site usage. For detailed information about our cookie practices, please review our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent notice on our website. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: 127 Brunswick Street, Fitzroy, VIC 3065, Australia

Complaints

If you believe we have not handled your personal information appropriately, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.